Guest satisfaction improved in 2009 for most hotels in a recent study conducted by the J.D. Power and Associates 2009 North America Hotel Guest Satisfaction Index Study. The six categories of hotel properties that were studied are luxury, upscale, mid-scale full service, mid-scale limited service, economy/budget, and extended stay hotels.
In 2008, all the scores remained steady from the prior year. In 2009, guest satisfaction in four of the categories actually improved. Only extended stay properties (and these are extended stay hotels, not timeshare resorts or vacation ownership) saw a decrease.